Cookie and Privacy Policy for TensorPix

Last updated: 10th January 2024

Who are we?

We are Tensorpix d.o.o., ID: 95953325784, Slavonska avenija 6, 10000 Zagreb, Croatia („TensorPix“), and in this Cookie and Privacy Policy and GDPR acts, we are considered as data handlers. In this policy, TensorPix is also reffered to as “we”, “us” and “our”.

Introduction

At TensorPix, accessible from TensorPix.ai, one of our main priorities is the privacy of our visitors. This Cookie and Privacy Policy document contains types of information that is collected and recorded by TensorPix and how we use it („Policy“).

This Policy can be altered at any time. All changes will be visible to you as our users. You will be notified about all changes done to this Policy via e-mail (if possible) which will be directed to your e-mail adress, or via any other visible way.

The purpose of this document is to explain to you what exactly we do with your personal information. This document describes the way in which we collect, use and handle your personal information and how we fulfill our legal duties. Your privacy is important to us and we care about the safety and protection of your rights. In case you are not satisfied with any part of this policy, you reserve the right to request a fulfillment of one of the rights written further in this policy.

If you have additional questions or require more information about our Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in TensorPix. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website (tensorpix.ai or any tensorpix.ai subdomains), you hereby consent to our Policy and agree to its terms.

The information that we collect

We collect information which ensures that we provide good user experience. Generally, we separate (a) personal data that you provide and (b) personal data collected automattically and (c) personal data collected from a third-party source.

Personal data that you provide

For instance, we collect data that you provide when you register on our website, create an account or if you contact us directly – in all these instances, you fill out certain fields and click on a certain button which potentially provides us with your personal information such as name, company name, address, email address, telephone number. We also collect information via questionnaires, such as when you contact our support center, where we collect the contents of the message and/or attachments you may send us, and any other information you may choose to provide. When you provide feedback for one of our products, or file a complaint about a certain product, it is also possible (or likely) that we will collect some personal data. All this information is collected with your consent or because we need this information to fulfill our end of the job (for instance, when we need to respond to an issue or to a request or simply to provide most suitable response), and in this Policy, we consider them „Personal information that you provide“.

Personal data collected automattically

There is also personal information collected automatically, i.e. information saved when you use our web pages or use our services. Whenever you use our web pages or read our e-mail, certain information (not necessarily your personal information) is created and automatically collected.

For example:

When you browse our web pages, we use „cookies“. A cookie is a small piece of data sent from a website and stored on your computer by your web browser while you are browsing. Cookies usually save your settings, web page settings such as preferred langugage or internet adress. Later, when you open the same web page again, the web browser sends back cookies which are tied to that page. This makes it possible for the page to display information tailored to your needs. Cookies can collect a wide range of data, sometimes including personal information (such as your name or e-mail adress). However, this data can only be saved with your consent – web pages cannot gain access to information you did not provide and the cannot access other files on your computer. The process of saving and sending cookies is not visible to you. You can find out more about cookies further in this Policy.

Along with cookies, the information about the type of device which you use can be visible to us, along with the specific make and model of the device, which OS you use, how it's set up and for example, the reson why a web page „crashed“. For example, various information can be displayed depending on whether you use a PC or Mac, and iOS device or an Android device.

Furthermore, TensorPix follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Personal information collected from a third-party source

Lastly, it is possible that we collect your personal information from a third-party source. For example, it is possible that we collect your personal information via social networks, in case you „like“ our page on Linkedin or start following us on another „social network“. In that case, it is possible that we will collect your personal information from those pages, and we will use them exclusively for our legal interests, and in this Policy we consider them as Personal information collected from a third-party source.

Safety of personal information

Personal information that is exchanged between you and us and via our web site is transferred via modern network. All IT systems that are used are protected from unauthorized access, and employees are required to keep all data secretive. However, TensorPix does not have effect on data transfer via internet and therefore cannot protect from misuse by a third-party. The data is stored for further processing. However, we use physical, technical, and organizational security measures to safeguard your data from unauthorized or accidental disclosure. Despite these efforts, no information system can be 100% secure, so we cannot guarantee the absolute security of your information. Users also have a role to play in keeping their data safe. We encourage you to use a unique and hard-to-guess password for your account and to not share it with others. You should only grant access rights to people who you know and trust, and, even then, you should be careful in granting all access rights. You should monitor your account regularly. If you believe that someone has gained access to your account without your permission, please contact us immediately so that we can investigate.

How we use your personal information

We use your personal information in an appropriate way in situations where the processing of your personal information is required, such as:

Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud

With whom do we share your information?

When it is neccessary, we will share your personal information with the following groups of recipients:

TensorPix associates, including TensorPix associates in other countries;
Third-parties that have information on your finance, such as financial and credit institutions;
Public-legal authorities, when we have good reson to consider it neccessary;
Other service providers which in our name provide a certain service or possibly third-party IT service providers with whom we have certain agreements regarding personal information processing.

Your rights under the GDPR

One of the main goals of the GDPR act is to protect and define a person's rights regarding privacy protection. Even if we already process your personal information, you have certain rights.

In order to fulfill these rights, please contact us. We will abide your request immediately. Please note that we will keep track of received requests, in order to solve any potential disagreements.

By the GDPR act, you have the following rights:

Right to a complaint

This enables you to file a complaint about the processing of your personal information, in case we process your personal information on one of the following legal basis:

because the processing of personal information is in our legal interest;
in order to fulfill our part of the contract agreement; or
for scientific, marketing or statistical purposes.

Under these circumstances, the most applicable case is the processing of your personal information on the basis of legal interest. If we are not able to prove that we have a believable and legitimate reason to process your personal information, and which overcomes your rights and interests, we will stop processing your personal information.

Right to withdraw consent

In cases where we have your consent to process information, you have the right to withdraw the given consent at any time and we will stop using your personal information for that purpose, unless we believe that there is an alternative legal basis on which we could justify further processing of your personal information, in which case you will be notified.

Right to access

At any time, you are authorized to request a copy of the information which we have about you, or request a change, update or deletion of the information. We may ask for further information about your request. If we give you access to the information we have about you, we will do it free of charge, unless the request is unfounded. In case you request additional copies of this information, we might charge an administrative fee. Your request can be denied in cases where it's legally allowed.

Right to have the information deleted

Under certain circumstances, you are authorized to request a deletion of your personal information. For example, you have this right in the following cases:

Your information is no longer needed for the purpose for which they were initially collected;
You withdrew the consent for the processing of personal information that you gave us, and there is no other legal basis on which we can continue processing your personal information (in cases where the legal basis is a consent);
Information is processed without a valid legal basis;
The deletion is required in order to abide to our legal duties;
You filed a complaint about the processing of personal information, and we are not able to prove the existence of a legal basis that overcomes your rights and interests on which we would be authorized to continue processing your personal information.

We are authorized to decline your request to delete your personal information in a limited amount of cases and in those cases, we will explain the reasons of declining to you in detail.

Right to limit processing

Under certain circumstances, you have the right to limit the processing of your personal information, for example, in case you deny the accuracy of the personal information we have about you or if you file a complaint about the processing of your personal information on the basis of our legal interest. If we shared your personal information with third parties, we will inform them about the limit of processing, unless it is not possible or it would cause difficulties. Of course, we will inform you of any changes to the way we process your personal information.

Right for correction

You have the right to request correction of any incorrect or incomplete information that we have abot you. In case we shared your information with third parties, we will inform them of the correction, unless it is not possible or it would cause difficulties. You are also authorized to request information about third parties to which we gave incorrect or incomplete personal information. In case we believe that we cannot accept your request, you will be informed and given an explanation.

Right to transfer

If you so decide, you are authorized to request a transfer of your personal information to another party. This means that it is possible for your personal information to be given, i.e. transferred to a third party. In order to make that possible, we will give you all of your information in a common, machine-readable form so that you can transfer your information to a third party. This right is applicable if these are involved: (i) automatically collected data (no human factor involved); (ii) data given to us by you; and (iii) data that we collect and process based on your consent or in order to fulfill our end of an agreement.

How long we keep your personal information

According to your rights, the information will be kept in accordance to legal regulations, and how long we keep the information can depend on fulfilling our obligations based on a certain regulation.
In any case, when we confirm that we no longer need your information and that legal deadlines for keeping personal information are due, we will delete all personal information about you that we have.

The use of Google Analytics

This website uses Google Analytics for web analysis. The supplier is Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, SAD.

Google Analytics uses cookies.

When you visit this website, cookies are used to generate data that Google collects and processes. You can prevent this by downloading and installing this web browser add-on: https://support.google.com/analytics/answer/6004245?hl=hr

You can find more information about the use of user data on Google Analytics in Google's Privacy Policy: https://tools.google.com/dlpage/gaoptout?hl=hr

Promotional offers delivered via e-mail (Email Newsletter)

If you create an account, you may receive commercial emails from us. This includes newsletters and offers. For this we need your e-mail adress and your consent to receive newsletters.You may always opt out from receiving commercial messages in your account settings. Please note that any opt-out request may take several days to process and you will continue to receive transactional emails from us (e.g., emails confirming transactions and/or providing information about your account). Other information about company, adress and fields of interest are processed and used to send requested information. They will not be forwarded to third parties.

You can withdraw your consent for information saving, use of your e-mail adress to deliver newsletter at any time – you can do this via links in every e-mail newsletter or by contacting [email protected]. In that case, we will immediately delete your information regarding newsletters.

To distribute newsletters, we use MailerLite: https://www.mailerlite.com/. MailerLite must abide to privacy policies of the EU. MailerLite Terms and Conditions, Privacy Policy and other relevant documentation: https://www.mailerlite.com/legal. MailerLite shall use your information only to deliver newsletters, estimate deliveries and improve services. MailerLite will not directly contact you nor use your information. They will not send your information to third parties. The information used by MailerLite include „web beacon“ which sends information about opening newsletters and clicking on links within newsletters to MailerLite. During that process, the information about your web browser, your IP adress and your location will be sent to MailerLite.

Cookies

We use cookies to be able to carry out further improvements to this website, to improve your experience of browsing this website and to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies. Most web-browsers enable the use of cookies, but you can change these settings on any of your devices.

We will not use cookies along with your personal information without your consent.

Cookies are small text files stored on your device to save data. We use cookies and similar technology to enable internet advertising, performance analysis and for other legal purposes. We never store information used for identification, such as your credit/debit card info, but we do use secure and anonymous data collected from cookies to improve our website.

Cookies cannot harm your computer. Cookies are not computer programs, they cannot read information stored on your computer. They cannot be used to transfer computer viruses, or to obtain user data such as e-mail address etc. It is possible that we have an agreement with carefully picked and monitored providers who, in a small amount of instances, can store cookies during your visit to our website, which are used for remarketing purposes. Please keep in mind that we are not and cannot be responsible for the content of websites that do not belong to us, i.e. that we do not control.

Our cookies do not contain personal information, such as your first and last name, or information about payment – they only store a „key“ connected to this type of data, once you sign in to your account.

If you wish to limit, block or delete cookies from any web page under our control, you can do this in your web browser settings. You need to be aware that doing so can cause our website to disable certain functionalities and they won't work.

If you need additional information regarding cookies, please visit: www.allaboutcookies.org

Cookie name: _hjIncludedInSessionSample
Applied by: TensorPix
Duration: 30 minutes
Purpose of the cookie: Analyses application usage for product improvements and for in-app surveys
Source: Hotjar

Cookie name: _hjSessionUser
Applied by: TensorPix
Duration: 30 minutes
Purpose of the cookie: Analyses application usage for product improvements and for in-app surveys
Source: Hotjar

Cookie name: _hjDonePolls
Applied by: TensorPix
Duration: 30 minutes
Purpose of the cookie: Analyses application usage for product improvements and for in-app surveys
Source: Hotjar

Cookie name: _hjSession
Applied by: TensorPix
Duration: 30 minutes
Purpose of the cookie: Analyses application usage for product improvements and for in-app surveys
Source: Hotjar

Cookie name: _hjIncludedInSessionSample
Applied by: TensorPix
Duration: 30 minutes
Purpose of the cookie: Analyses application usage for product improvements and for in-app surveys
Source: Hotjar

Cookie name: _ga_3VRMR8SH1Z
Applied by: TensorPix
Duration: 2 years
Purpose of the cookie: Analyses user activity for marketing purposes
Source: Google

Cookie name: _ga
Applied by: TensorPix
Duration: 13 months
Purpose of the cookie: Analyses user activity for marketing purposes
Source: Google

Cookie name: _gcl_au
Applied by: TensorPix
Duration: 90 days
Purpose of the cookie: Analyses user activity for marketing purposes
Source: Google

Cookie name: g_state
Applied by: TensorPix
Duration: 6 months
Purpose of the cookie: Enables login and account creation with Google account
Source: Google

Cookie name: _fbp
Applied by: TensorPix
Duration: 90 days
Purpose of the cookie: Analyses user activity for marketing purposes
Source: Meta

Cookie name: fblo
Applied by: TensorPix
Duration: 90 days
Purpose of the cookie: Analyses user activity for marketing purposes
Source: Meta

Cookie name: fbm
Applied by: TensorPix
Duration: 90 days
Purpose of the cookie: Analyses user activity for marketing purposes
Source: Meta

Cookie name: AMP
Applied by: TensorPix
Duration: 1 year
Purpose of the cookie: Analyses application usage for product improvements
Source: Amplitude

Cookie name: AMP_MKTG
Applied by: TensorPix
Duration: 1 year
Purpose of the cookie: Analyses application usage for product improvements
Source: Amplitude

Cookie name: FPAU
Applied by: TensorPix
Duration: 90 days
Purpose of the cookie: Analyses user activity for marketing purposes
Source: Google

Cookie name: intercom-device-id-juripjya
Applied by: TensorPix
Duration: 4 days
Purpose of the cookie: Chat support and Help center functionality for the app
Source: Intercom

Cookie name: intercom-id-juripjya
Applied by: TensorPix
Duration: 4 days
Purpose of the cookie: Chat support and Help center functionality for the app
Source: Intercom

Cookie name: intercom-session-juripjya
Applied by: TensorPix
Duration: 4 days
Purpose of the cookie: Chat support and Help center functionality for the app
Source: Intercom

Advertising Partners Privacy Policies

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on TensorPix, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that TensorPix has no access to or control over these cookies that are used by third-party advertisers.

Use of Google API Services

TensorPix's use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Third Party Privacy Policies

TensorPix's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Retargeting

This website uses so-called retargeting. Retargeting is a JavaScrip code, embedded in the source code of this website. When a user visits one of the pages containing a retargeting code, a web advertising provider (for example, Google) stores a cookie in the Internet browser. This cookie is used to trigger retargeting („Interest based advertising“) on other websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

TensorPix does not knowingly collect any Personal Identifiable Information from children under the age of 14. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Changes to our Cookie and Privacy Policy

This Policy is actively checked and updated if needed because we care about your privacy.

Contact us

In case you have any concern about your privacy and the way we use your personal information, please contact us. Please note that we will save our conversation, so that we could timely resolve any problems.

You can contact us at any time:

Tensorpix d.o.o.
Slavonska avenija 6
Croatia – 10 000 Zagreb
E-mail: [email protected]
Web: https://tensorpix.ai