Frequently asked questions

What are Credits and how do they work?
Can I cancel my subscription?
How will my video/image look after enhancements?
I can't login but I know my password is right.
How can I delete my account?
Is my data safe and who can see my data?
Video processing is taking very long (more than 2 days) or has been stuck.
Do you have a version that I can install on my computer and run locally?
Do you claim any copyrights on the uploaded or enhanced videos and images?
What payment methods do you accept?
How can I get free Credits?
I have a huge video archive that is inefficient to upload. What are my options?
  1. We buy a large enough hard disk, encrypt it and password protect it so the files on it are secured.
  2. We mail you the hard disk. After you receive it, we also send you the password so you can use the hard disk.
  3. You copy video materials on the disk, and mail it back to us.
  4. We process the videos from the disk.
  5. We copy enhanced videos to the hard disk and mail it back to you.
  6. You now have an enhanced video archive, and a new hard disk :)

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