Frequently asked questions

In Aimages, you spend Credits to enhance videos or photos. How much credits you need to spend in order to enhance one video or image, depends on many factors: source resolution, framerate, duration…

To help you out, calculator inside the tool will always tell you how much Credits you need to enhance a file before you start the enhancement.

Every month, you get new set of Credits based on your subscription plan. Credits you don't use rollover to the next month, so you can still use them. All Credits are valid for one year after purchase.

As results can be unpredictable, we also have a Free Preview option for both videos and images. Free Preview gives you an option to run enhacement for FREE. For videos, the result is a short watermarked sample of the enhanced video, and for images, the result is just watermarked.

Of course! Visit your Billing page and click the 'Cancel plan' button to unsubscribe.
Your current subscription plan will remain active until the end of current billing period.

The rule of thumb is - the better the quality aspect you're trying to fix in the source, the better the enhancement. E.g. if the source has severe compresssion artifacts that obscure a lot of details, it's hard to expect much improvement.

However, if the source only has moderate or low artifacting, the end result would be much better as it's easier to fix minor artifacts than heavy ones. The best thing is try enhancing a sample and see how it turns out (this is why we have Free Previews for videos, and Free Watermarked Processing for images).

We can always refund the full purchase price if you don't use the purchased Credits. In case you have used some of the purchased Credits and you're not satisfied with the results, you can contact us and we'll see if we can return some of the used Credits. Unfortunately, we can't give you a money refund if some of the Credits have been used.

Your account probably wasn't activated properly. You should receive an account activation email right after signing up. Be sure to check Spam, Promotions, and similar email folders. If you can't find the activation email, please contact us and we'll activate the account manually.

Head over to Settings page, and click on the `Delete account` button.

We have implemented very high security measures to protect user data. This includes using 256-bit AES encryption algorithm for all data on our servers, using long and random passwords for all access points and restricting server access only to minimum number of technical personel. Your data is never intentionally shared with other entities inside, or outside of our organization.

Please contact us for more details.

In rare ocassions, our servers can fail due to heavy load and your video job then becomes stuck. Please cancel the job and restart it. Most of the credits will be refunded if you cancel stuck jobs.

We currently don't support on premise software installation. Our framework utilizes Deep Neural Networks that are very heavy on the computer resources. Because of that, one should have a powerful (and expensive) GPU card in order to run our software in reasonable time.

Without a proper GPU, processing times for just a minute of SD video can be tens of hours or more. Furthermore, local installation is usually limited to processing one video at the time, per GPU. This isn't efficient if you want to enhance a large video archive.

We don't claim any copyrights on uploaded or on enhanced videos and images. You can delete your files at any time. When you delete a file, we completely delete it from our servers.

We accept payments via credit or debit cards (Stripe payment provider) or via PayPal. Both are reputable companies with very high security standards.

When you sign up, you automatically receive 1.5 Credits. To get more free Credits, you can refer other people using your unique referral code. We also offer special discount codes from time to time, and the best way to learn about them by subscribing to our newsletter.

Along with the video uploading option, we also support a secure transfer via physical hard disk. The procedure is as follows:

1. We buy a large enough hard disk, encrypt it and password protect it so the files on it are secured.
2. We mail you the hard disk. After you receive it, we also send you the password so you can use the hard disk.
3. You copy video materials on the disk, and mail it back to us.
4. We process the videos from the disk.
5. We copy enhanced videos to the hard disk and mail it back to you.
6. You now have an enhanced video archive, and a new hard disk :)

The biggest difference is that Topaz Labs is an offline software that you install on your computer, while Aimages can be used through web browser.

Because Topaz runs on your PC, it uses your hardware to process files. This becomes problematic if your PC isn't quite high-end (and most users don't have high-end computers). You can still use Topaz with a less powerful computer, but the processing speed will be heavily impaired, meaning you could wait for tens of hours for enhancing a mere couple of seconds of video.

On the other side, Aimages sends all processing to cloud which has access to powerful GPU hardware. This way, every Aimages user has access to high-end hardware and doesn't have to worry about their computer being too slow.

Using cloud resources has another benefit. Cloud resources can be easily scaled meaning you can process multiple videos/images at once, without worrying if your computer can handle it. You can't do that with Topaz as processing ONE video or image will utilize nearly 100% of your computer’s processing power.

TLDR;
Choose Topaz labs if you have a powerful computer and don't have many videos/images to process at once.
Choose Aimages if you don't have a powerful computer or want to process a lot of videos/images very quickly.